Shipping Policy

Last updated: September 16, 2026

This Shipping Policy applies to purchases made through https://havenverra.com.

This Policy explains our shipping destinations, shipping costs, processing times, estimated delivery times, tracking procedures, customs matters, and how we handle delayed, lost, damaged, or returned shipments.

1. Shipping Destinations

havenverra ships to the countries and regions made available through our checkout.

To confirm whether shipping is currently available to your destination, enter your complete delivery address during checkout.

If checkout does not allow an order to be completed for a particular destination, shipping is not currently available to that destination.

Certain products or destinations may also be subject to:

• Carrier restrictions;

• Customs restrictions;

• Import restrictions;

• Regulatory requirements; or

• Other geographic limitations.

2. Shipping Cost

havenverra provides free standard shipping on all orders, with no minimum purchase requirement.

The standard shipping charge is 0 in the applicable checkout currency.

Optional express, expedited, priority, or other premium shipping services, if offered, may involve an additional charge.

Any optional premium shipping charge will be displayed before the order is submitted.

Import duties, customs charges, import taxes, brokerage fees, remote-area surcharges, or other government or destination-specific charges are separate from our standard shipping charge unless checkout expressly states that they are included.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorisation and order confirmation.

Business days generally mean Monday through Friday, excluding applicable UK public holidays.

Processing time is the period required to:

• Verify the order;

• Verify payment where necessary;

• Prepare the merchandise;

• Package the order; and

• Transfer the shipment to the applicable carrier.

Processing time is separate from transit time.

Orders placed on weekends or applicable public holidays may begin processing on the next business day.

Processing may occasionally take longer because of circumstances such as:

• Payment verification;

• Address verification;

• Fraud-prevention checks;

• Product availability;

• High order volumes; or

• Other reasonable operational requirements.

If an item becomes unavailable or additional verification is required, we will attempt to contact you using the information provided during checkout.

4. Estimated Transit and Total Delivery Time

After dispatch, standard shipping normally takes approximately 7–15 business days.

Our standard estimated timetable is:

• Processing time: 1–3 business days

• Transit time after dispatch: 7–15 business days

• Estimated total delivery time: approximately 8–18 business days

These timeframes are good-faith estimates based on normal operating and carrier conditions.

They are not guaranteed arrival dates unless a specific delivery date or period is expressly stated as guaranteed.

Delivery may take longer because of circumstances including:

• Customs inspections;

• Severe weather;

• Carrier disruption;

• Transportation delays;

• Remote destinations;

• Public holidays;

• Peak shopping periods;

• High carrier volume;

• Incorrect or incomplete addresses;

• Security or verification checks; or

• Other circumstances outside our reasonable control.

Any delivery estimate displayed on a product page, during checkout, in an order confirmation, in advertising, or through Google Merchant Center or another shopping platform should be consistent with the applicable delivery timeframe for that order.

If a product page or checkout clearly provides a different delivery estimate for a particular product or destination, that disclosed estimate will apply to the applicable order.

5. UK Delivery Obligations

havenverra will make reasonable efforts to process and deliver orders within the delivery period agreed with the customer.

Where applicable UK consumer law applies, goods should be delivered within the agreed delivery period.

If no different delivery time or period has been agreed, goods will generally be delivered:

• Without undue delay; and

• No later than 30 days after the contract is entered into.

Nothing in this Policy limits any mandatory statutory delivery right.

6. Delayed Delivery and Cancellation Rights

If we do not deliver goods within the agreed period, or within the applicable statutory period where no different period was agreed, UK consumers may have additional rights.

Depending on the circumstances, a consumer may be entitled to:

• Require delivery within an additional reasonable period;

• Cancel some or all of the affected order if delivery still does not occur; and

• Receive reimbursement for the cancelled goods.

An additional delivery period may not be required before cancellation where, for example:

• havenverra has refused to deliver;

• Delivery by a particular time was essential in the circumstances; or

• The customer informed havenverra before entering into the contract that delivery by the specified time was essential.

Where a contract is validly ended because of non-delivery, we will provide any reimbursement required by applicable law without undue delay.

7. Order Confirmation

After an order is successfully placed, an order confirmation will normally be sent to the email address provided during checkout.

Please review your confirmation carefully.

If you notice an error concerning your:

• Product selection;

• Quantity;

• Name;

• Shipping address; or

• Contact information,

please contact us as soon as possible.

An order confirmation confirms receipt of the order but does not necessarily mean that the order has already been dispatched.

8. Shipping Confirmation and Tracking

Once an order has been dispatched, we will normally send a shipping confirmation containing available tracking information.

Tracking information is supplied by the applicable carrier and may not update immediately after dispatch.

The first carrier scan may take some time to appear.

Tracking may also update less frequently while a parcel:

• Travels between carrier facilities;

• Moves internationally;

• Undergoes customs processing; or

• Is transferred between delivery partners.

9. Multiple Packages

Orders containing multiple products may occasionally be fulfilled in separate parcels.

As a result:

• Products may arrive on different dates;

• Each parcel may have a different tracking number; and

• One part of an order may arrive before another.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments.

Please review all tracking numbers associated with your order before reporting an item as missing.

10. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This may include:

• Recipient name;

• Street address;

• Flat, apartment, suite, or unit number;

• City or town;

• County, state, province, or region where applicable;

• Postcode or ZIP code;

• Country;

• Telephone number; and

• Email address.

Please review your delivery information carefully before submitting an order.

If you notice an error after placing an order, contact:

moffordjaimie281@hotmail.com

as soon as possible.

We will make reasonable efforts to update the information before fulfilment.

However, changes cannot be guaranteed once processing or dispatch has begun.

After a parcel has been transferred to a carrier, we may be unable to:

• Change the delivery address;

• Redirect the shipment; or

• Recall the parcel.

Where permitted by applicable law, reasonable additional costs directly caused by materially incorrect or incomplete delivery information supplied by the customer may be the customer's responsibility.

11. Risk During Delivery

Where havenverra arranges the carrier and applicable UK consumer law applies, the goods generally remain at havenverra's risk until they come into the physical possession of the customer or another person identified by the customer to receive them.

Carrier tracking information may be considered when investigating a delivery issue, but a tracking event does not override mandatory consumer rights.

Different rules may apply where the customer independently commissions a carrier that was not offered by havenverra.

In that circumstance, risk may transfer when the goods are delivered to that independently selected carrier, to the extent provided by applicable law.

12. Customs, Duties, and Import Charges

Orders that cross customs borders may be subject to customs inspections and import requirements.

Depending on:

• Shipment origin;

• Destination;

• Product type;

• Order value; and

• Applicable law,

a shipment may be subject to:

• Customs duties;

• Import VAT or taxes;

• Brokerage charges; or

• Other government or destination-specific fees.

Unless checkout expressly states that applicable duties and import charges are included, these amounts may be assessed separately by the relevant customs authority, carrier, or other authorised party.

havenverra does not control:

• Independent customs inspections;

• Customs-processing times;

• Import decisions; or

• Charges imposed by government authorities or carriers.

Customers placing international orders are encouraged to review applicable import requirements before ordering.

If a parcel is refused because the recipient declines to pay a properly disclosed import or destination charge, any applicable refund or reshipment will be handled in accordance with our Return and Refund Policy and applicable law.

Nothing in this section allows us to charge an amount that was required by law to be disclosed or included before purchase but was not properly disclosed.

13. Delayed Shipments

If tracking information has not updated for an unusual period or a shipment has exceeded the applicable estimated delivery range, please contact:

moffordjaimie281@hotmail.com

Please include your order number.

We will review the available tracking information and, where appropriate:

• Contact the carrier;

• Open a shipment enquiry; or

• Request additional delivery information.

Carrier investigations may require additional time to complete.

A carrier investigation does not suspend or remove mandatory consumer rights concerning delayed or non-delivered goods.

14. Lost Packages

If tracking information indicates that a parcel may have been lost in transit, please contact us promptly.

We may investigate the shipment with the applicable carrier before determining the appropriate resolution.

Where a shipment is confirmed as lost before valid delivery, we will provide an appropriate resolution, which may include:

• Replacement;

• Reshipment;

• Refund; or

• Another remedy required by applicable law.

Where havenverra arranged the carrier, nothing in this Policy transfers the risk of loss to the customer earlier than permitted by applicable law.

15. Packages Marked “Delivered” but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

• The delivery location;

• Household members;

• Neighbours;

• Reception or building staff;

• Mailrooms;

• Parcel lockers;

• Safe delivery locations; and

• Any carrier delivery notice.

You may also contact the carrier for additional delivery information.

If the parcel still cannot be located, contact havenverra promptly at:

moffordjaimie281@hotmail.com

Please include your order number.

We will review the available tracking and delivery information and provide assistance in accordance with applicable law and carrier procedures.

A carrier's “delivered” scan may be considered as evidence when reviewing a delivery issue, but it does not automatically eliminate mandatory consumer rights or remedies.

16. Damaged Parcels or Products

Please inspect your shipment promptly after delivery.

If a parcel or product arrives damaged, preserve the product and packaging and contact us as soon as reasonably possible.

Under our voluntary Return and Refund Policy, eligible return requests should generally be submitted within 30 calendar days after delivery.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or video of the affected product;

• Photographs of the packaging; and

• A photograph of the shipping label where relevant.

Verified damaged or defective product claims will be handled in accordance with our Return and Refund Policy and applicable law.

Where a return is required because of:

• A verified product defect;

• Shipping damage for which havenverra is responsible;

• A materially misdescribed product; or

• An error by havenverra,

we will cover the reasonable approved return shipping cost.

The voluntary 30-day return period does not limit longer statutory rights relating to faulty, misdescribed, or otherwise non-conforming goods.

17. Incorrect or Missing Items

If you receive a product different from the one ordered, or if an item is missing from the shipment, please contact:

moffordjaimie281@hotmail.com

as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the products received where relevant;

• Photographs of the packaging where relevant; and

• A photograph of the shipping label where relevant.

After verification, an appropriate resolution may include:

• Sending the correct product;

• Sending the missing product;

• Replacement;

• Refund; or

• Another remedy required by applicable law.

Customers will not be charged approved return shipping costs where a return is required because havenverra sent an incorrect product.

18. Returned-to-Sender Packages

A parcel may be returned to the sender or an appropriate returns facility because of circumstances including:

• An incorrect or incomplete address;

• Unsuccessful delivery attempts;

• Failure to collect the parcel;

• Refusal of delivery; or

• Unpaid destination charges.

Once the returned parcel has been received and identified, we will review the circumstances.

Depending on the reason for the return, we may provide:

• A refund;

• Reshipment; or

• Another appropriate resolution.

Where permitted by applicable law, reasonable additional costs directly caused by an incorrect address supplied by the customer, unjustified refusal of delivery, or failure to pay a properly disclosed destination charge may be taken into account when determining an applicable refund or reshipment cost.

Any determination will be made in accordance with our Return and Refund Policy and applicable law.

19. Refused Deliveries

If you no longer want an order, please contact havenverra before refusing delivery whenever reasonably possible.

Simply refusing a parcel does not necessarily constitute an authorised return or a valid exercise of a statutory cancellation right.

Customers should follow our Return and Refund Policy and provide clear notice of cancellation where a statutory cancellation right is being exercised.

Nothing in this section limits any mandatory cancellation, refund, rejection, or consumer right available under applicable law.

20. UK Consumer Delivery Rights

Nothing in this Shipping Policy excludes, restricts, or waives mandatory rights available under applicable UK consumer law.

Depending on the circumstances, these may include rights concerning:

• Delivery within the agreed timeframe;

• Delivery within the statutory timeframe where no different period was agreed;

• Delayed delivery;

• Non-delivery;

• Transfer of risk;

• Lost shipments;

• Damaged goods;

• Faulty or misdescribed goods;

• Cancellation; and

• Reimbursement.

Where mandatory law provides stronger protection than this Policy, the mandatory legal rule will apply.

21. Relationship With Our Return and Refund Policy

This Shipping Policy explains havenverra's standard shipping and delivery procedures.

Returns, refunds, statutory cancellation rights, faulty goods, damaged products, incorrect items, and preference-based returns are also governed by our Return and Refund Policy and applicable law.

Customers should obtain return instructions before sending merchandise back where appropriate.

Our published business address is not automatically our merchandise return address.

Do not send returned merchandise to our business address unless havenverra specifically provides or authorises that address in written return instructions.

22. Contact Us

For questions concerning shipping, tracking, delayed orders, lost packages, customs, or an existing order, please contact:

havenverra

Website: https://havenverra.com
Email: moffordjaimie281@hotmail.com
Phone: +44 7714 499777
Business Address:
Nash Manor
Lower Nash
Nutbourne Lane
Nutbourne
Pulborough
RH20 2HS
United Kingdom

Please include your order number when contacting us about an existing shipment.

Important: The business address above is not automatically our merchandise return address. Please obtain written return instructions before sending merchandise back.