Contact information

CONTACT INFORMATION

Last updated: September 16, 2026

havenverra is the seller responsible for orders placed through https://havenverra.com.

Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.

1. Customer Support Contact Details

Business Name: havenverra
Website: https://havenverra.com
Email: moffordjaimie281@hotmail.com
Phone: +44 7714 499777
Business Address:
Nash Manor
Lower Nash
Nutbourne Lane
Nutbourne
Pulborough
RH20 2HS
United Kingdom

Customer enquiries are monitored on business days.

Business days generally mean Monday through Friday, excluding applicable UK public holidays.

Response times may occasionally be longer during public holidays, promotional periods, peak shopping periods, or periods of unusually high customer-service demand.

2. Information to Include

To help us respond efficiently, please include:

  • Your full name;

  • Your order number, if applicable;

  • The email address used to place the order;

  • A clear description of your question or concern; and

  • Relevant photographs or video if the product arrived damaged, defective, materially different from its description, incomplete, or incorrect.

Please do not send:

  • Complete payment-card numbers;

  • Card security codes;

  • Passwords;

  • Authentication codes; or

  • Other sensitive account credentials.

3. Order and Shipping Enquiries

For questions about order status, tracking, or delivery, please include:

  • Your order number; and

  • The email address used during checkout.

Orders are normally processed within 1–3 business days after payment authorisation and order confirmation.

After dispatch, standard delivery is generally estimated at 7–15 business days.

The estimated total delivery time is therefore generally approximately 8–18 business days.

Tracking information will normally be provided by email when available.

Carrier tracking events may take some time to appear after dispatch.

For complete information concerning processing, shipping, tracking, customs, delivery delays, lost parcels, and other delivery matters, please review our Shipping Policy.

4. Returns and Refunds

Eligible return requests may generally be submitted within 30 calendar days after delivery, subject to our Return and Refund Policy and applicable law.

Customers should contact havenverra before sending an item back.

After the return request has been reviewed, we will provide the applicable return instructions and correct return address.

The published business address on this page is not automatically our merchandise return address.

Do not send merchandise to this address unless havenverra specifically provides or authorises it in writing as the return destination.

Return Shipping Responsibility

havenverra covers approved return shipping costs for verified:

  • Damaged items;

  • Defective items;

  • Materially misdescribed items; or

  • Incorrect items.

For preference-based returns under our voluntary 30-day return policy, customers are generally responsible for return shipping costs.

Examples include:

  • Change of mind;

  • Fit concerns;

  • Ordering the wrong size;

  • Ordering the wrong colour; or

  • No longer wanting the product.

Approved returns are not subject to a separate restocking fee.

Nothing in this section limits any mandatory consumer right available under applicable law.

Please review our Return and Refund Policy before requesting or sending a return.

5. UK Consumer Rights

Where applicable UK consumer law applies, customers may have statutory rights in addition to havenverra's voluntary policies.

These may include rights relating to:

  • Cancellation of certain distance contracts;

  • Returns;

  • Refunds;

  • Faulty or misdescribed goods;

  • Product quality and fitness for purpose;

  • Delivery; and

  • Other statutory remedies.

Nothing on this Contact Information page limits any mandatory consumer right that cannot legally be excluded or restricted.

For full details, please review our Return and Refund Policy and Terms of Service.

6. Privacy Requests

For questions or requests concerning personal information, including applicable access, correction, deletion, restriction, objection, or portability requests, please contact:

Email: moffordjaimie281@hotmail.com

Where possible, use the subject line:

Privacy Request

Please provide sufficient information for us to understand your request and identify the relevant records.

For security purposes, we may need to verify your identity before completing certain privacy requests.

Please do not send:

  • Payment-card details;

  • Account passwords;

  • Security codes; or

  • Authentication credentials.

For additional information concerning privacy rights and how havenverra processes personal information, please review our Privacy Policy.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

moffordjaimie281@hotmail.com

Please include your order number.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.

If an order has already shipped, it will generally be handled in accordance with our Return and Refund Policy and any applicable statutory cancellation rights.

Nothing in this section limits mandatory consumer cancellation rights.

8. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, incomplete, or with an item missing, please contact us promptly.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video of the affected product;

  • Photographs of the packaging where relevant; and

  • A photograph of the shipping label where relevant.

After reviewing the information, we will provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Platform Information

havenverra operates its online store using Shopify.

Shopify provides the ecommerce and checkout platform used to operate our store.

havenverra remains the seller responsible for products purchased directly through our store and for related customer-service matters, including:

  • Order fulfilment;

  • Shipping assistance;

  • Product enquiries;

  • Returns;

  • Refunds; and

  • Customer support.

Questions concerning a havenverra order should therefore be directed to havenverra using the contact details on this page.

10. Business Address and Return Address

Our published business address is:

havenverra
Nash Manor
Lower Nash
Nutbourne Lane
Nutbourne
Pulborough
RH20 2HS
United Kingdom

This address is provided as our business contact address.

It should not automatically be used as a merchandise return address.

Return destinations may vary depending on the product, order, fulfilment location, or return circumstances.

Customers should obtain return instructions before sending merchandise back unless applicable law provides otherwise.

11. Updates to Contact Information

havenverra may update its customer-service or business contact information when necessary.

The most current contact information will be published on this page and elsewhere on https://havenverra.com where required.

Customers should use the contact information currently displayed on our website when contacting us.

12. Contact Us

For general enquiries, order assistance, shipping questions, returns, refunds, privacy matters, or other customer-service questions, please contact:

havenverra

Website: https://havenverra.com
Email: moffordjaimie281@hotmail.com
Phone: +44 7714 499777
Business Address:
Nash Manor
Lower Nash
Nutbourne Lane
Nutbourne
Pulborough
RH20 2HS
United Kingdom

For questions concerning an existing order, please include your order number whenever possible.